Overview

Our policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

We do not accept returns for perishable goods or items that are intimate, sanitary, or hazardous. This includes any items that may have come into contact with food or are no longer sealed due to health and safety regulations.

Additional non-returnable items include:

  • Gift cards
  • Downloadable software products
  • Any items specifically marked as non-returnable at the point of sale

To complete your return, we require a receipt or proof of purchase.

Partial Refunds

We may grant partial refunds in certain situations:

  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 working days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at sales@TPackaging.co.uk.

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded unless they are found to be defective.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at sales@TPackaging.co.uk and send your item to:  Taltex UK Ltd, 124 City Rd, London, EC1V 2NX.

Shipping Returns

To return your product, you should mail it to:  Taltex UK Ltd, 124 City Rd, London, EC1V 2NX.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at sales@TPackaging.co.uk for questions related to refunds and returns.