1. Introduction

Welcome to TPackaging. These Terms and Conditions govern your use of our website and the purchase of goods from us. By using our website and placing an order, you agree to be bound by these terms. If you do not agree with any part of these terms, you should not use our website.

2. General Conditions

  • Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
  • Business Information: We are TPackging, registered in England and Wales. Our registered office is at  Taltex UK Ltd, 124 City Rd, London, EC1V 2NX and our company number is +44 79 0473 6038. Our VAT number is [Your VAT Number] (if applicable).
  • Privacy: Your use of our website is also governed by our Privacy Policy, which can be found Privacy Policy.

3. Products

  • Product Descriptions: We take all reasonable care to ensure that all details, descriptions, and prices of products appearing on our website are correct. However, we do not guarantee that the descriptions are error-free.
  • Suitability for Food: All our products are suitable for food packaging unless otherwise specified in the product description. It is the customer’s responsibility to ensure the product is suitable for their specific use case.
  • Pricing: All prices are in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without prior notice.

4. Orders

  • Placing an Order: By placing an order, you warrant that you are at least 18 years old and capable of entering into a legally binding contract.
  • Order Acceptance: Your order is an offer to buy from us. We will send you an email confirmation when we receive your order. This email is an acknowledgement of your order and does not constitute acceptance. Acceptance of your order and the formation of the contract will occur when we send you an email confirming that the goods have been dispatched.
  • Refusal of Order: We reserve the right to refuse any order you place with us. This may be for reasons such as product availability, an error in the price or description, or if we suspect fraudulent activity.

5. Delivery

  • Delivery Locations: We deliver to the UK only, or specific countries.
  • Delivery Times: We aim to dispatch all orders within 2-3 working days. Delivery times are estimates and are not guaranteed. We are not liable for any delays caused by the courier.
  • Shipping Costs: The cost of shipping will be calculated and displayed at checkout.

6. Cancellations, Returns, and Refunds

  • Your Right to Cancel: Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. You must inform us in writing of your decision to cancel.
  • Returns: For information on how to return an item, please refer to our full Refund and Returns Policy, which can be found Refund and returns policy. Please note that items must be returned unused and in their original packaging.
  • Refunds: We will process your refund within 14 days of receiving the returned goods.
  • Damaged or Faulty Goods: If an item is delivered damaged or faulty, please contact us immediately to arrange a return, replacement, or refund.

7. Intellectual Property

  • All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by UK and international copyright laws. You may not use this content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect or consequential loss or damage arising from your use of our website or from the purchase of our products. Our total liability to you in respect of any claims will not exceed the price paid for the goods.